Privacy Policy
Effective Date: March 23, 2026
Ranjem Cool and Electrical Solution (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage our services in Bungoma and the surrounding Western Kenya region.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Request a quote or service via our contact forms.
- Contact us via WhatsApp, phone, or email.
- Inquire about repairs (Fridge, AC, Solar, etc.) or installations.
This information may include your name, phone number, email address, and physical location/address for service delivery.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our technical services.
- Respond to your comments, questions, and emergency repair requests.
- Send service-related information, including confirmations and invoices.
- Improve our website and local service offerings in Bungoma County.
3. Sharing of Information
We do not sell, trade, or rent your personal identification information to others. We may only share information with third parties when:
- It is necessary to complete a specific service (e.g., ordering specialized parts).
- Required by Kenyan law or to protect our legal rights.
4. Data Security
We implement appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
5. Cookies and Tracking
Our website may use “cookies” to enhance the user experience. You may choose to set your web browser to refuse cookies, though some parts of the site may not function properly as a result.
6. Your Rights
In accordance with the Kenya Data Protection Act, you have the right to:
- Access the personal data we hold about you.
- Request the correction of inaccurate information.
- Request the deletion of your data when it is no longer necessary for service provision.
7. Contact Us
If you have any questions about this Privacy Policy or our treatment of your data, please contact us:
Ranjem Cool and Electrical Solution Bungoma, Kenya Email: info@ranjemcool.co.ke